The Dealer Playbook

Bestselling author, Jeff Toister (Getting Service Right, The Service Culture Handbook), joins Michael to share ways in which car dealers can provide a better customer experience. As the founder of Toister Performance Solutions, Jeff's mission is to help companies improve employee performance, with an exclusive emphasis on helping them develop customer focused cultures.

Direct download: DPB_JeffToister_mixdown.mp3
Category:Business, Management & Marketing -- posted at: 4:00am PDT